This Privacy Policy explains how bigbunny app collects, uses, stores, and protects the personal information of registered members in the Philippines. We are committed to handling your data responsibly and transparently. By using our platform, you agree to the practices described here.
A clear breakdown of the personal data bigbunny app gathers from Philippines members and the purpose behind each category.
When you create an account on bigbunny app, we collect your full name, date of birth, email address, and a username of your choice. This information is required to verify that you meet the minimum age requirement for online gaming in the Philippines and to set up your member profile correctly. Your date of birth is used solely for age verification and is never shared with third parties for marketing purposes. We also collect your preferred currency setting, which defaults to Philippine pesos (PHP) for all transactions on the platform. Keeping this registration data accurate is your responsibility, and you can update most details through your account dashboard after you log in.
To process deposits and withdrawals in PHP, bigbunny app collects payment method details such as your nominated e-wallet identifier or bank account reference — we do not store full card numbers or full bank account numbers on our servers. Every deposit, bet, and withdrawal is logged as a transaction record tied to your account, which allows us to produce accurate statements and resolve any payment disputes promptly. Transaction records are retained for the period required by applicable Philippine financial regulations and our licensing obligations. We may also collect identity verification documents when processing larger withdrawals, in line with anti-money laundering requirements. These documents are stored securely and accessed only by authorised compliance personnel.
bigbunny app automatically records your gameplay activity, including the games you play, bet amounts, session durations, and outcomes across sports betting, live casino, and bingo. These logs serve several important purposes: they allow us to calculate your VIP tier progress accurately, detect unusual patterns that may indicate problem gambling, and investigate any disputes about game outcomes. Activity logs are also used in aggregate, anonymised form to improve the platform's performance and game selection for Filipino members. We do not use your individual gameplay data to build advertising profiles or sell it to third-party marketers. You can request a summary of your activity logs at any time by contacting our support team at [email protected].
When you access bigbunny app through your mobile browser, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and general geographic region. This information helps us optimise the mobile experience for the range of devices commonly used by members in the Philippines and diagnose technical issues quickly. IP addresses are used to detect suspicious login attempts and enforce geographic access controls where required by our licensing terms. We do not use device fingerprinting to track you across other websites or applications outside of our platform. Technical data is retained for a limited period and is reviewed only when needed for security investigations or platform performance analysis.
We use your information only for the purposes listed here — and we take concrete steps to keep it safe at every stage.
Your data is used to run your account, process PHP transactions, calculate VIP rewards, and deliver the sports betting, live casino, and bingo experience you signed up for. Without this processing, the core platform simply cannot function. We do not use your data for any purpose that is incompatible with providing you with a safe and enjoyable gaming environment in the Philippines.
We analyse login patterns, transaction behaviour, and device data to detect and prevent fraud, account takeovers, and money laundering. When suspicious activity is identified, we may temporarily restrict account access while we investigate — this protects both you and the integrity of the platform. All security reviews are conducted by trained personnel and are not shared externally unless required by law.
Activity data is used to identify members who may be showing signs of problem gambling, such as rapidly increasing bet sizes or unusually long sessions. Where such patterns are detected, our responsible gaming team may reach out proactively or apply account limits in line with our Responsible Gaming commitments. This processing is carried out in the genuine interest of member welfare and is never used for commercial profiling.
We use your email address to send you account-related communications such as deposit confirmations, withdrawal updates, security alerts, and important policy changes. These messages are necessary for the operation of your account and cannot be opted out of while your account remains active. We do not send unsolicited promotional emails to members who have not explicitly opted in to marketing communications.
All personal data transmitted between your device and bigbunny app's servers is encrypted using industry-standard TLS protocols. Sensitive data at rest — including identity documents and payment references — is stored in encrypted form with access restricted to authorised personnel only. We conduct regular internal reviews of our data storage practices to ensure they remain aligned with current security standards applicable to online gaming platforms serving the Philippines market. Our servers are hosted in facilities that maintain strict physical and logical access controls, and all access events are logged for audit purposes. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by applicable law.
bigbunny app does not sell your personal data to third parties under any circumstances. We share data only with service providers who are contractually bound to process it solely on our behalf — such as payment processors and identity verification services — and with regulatory or law enforcement authorities when legally required to do so. Any third-party processor we engage is required to maintain data security standards consistent with our own obligations under applicable Philippine data protection law. We do not permit third-party processors to use your data for their own marketing or profiling purposes. All third-party data sharing arrangements are reviewed periodically to ensure ongoing compliance with our privacy commitments.
bigbunny app uses a limited set of cookies and similar technologies strictly to keep the platform running smoothly for Philippines members.
bigbunny app uses essential session cookies to keep you logged in securely while you navigate the platform on your mobile browser. These cookies do not track your activity across other websites and are deleted automatically when you close your browser session or log out of your account. Without these cookies, core functions such as maintaining your login state, remembering your game preferences, and processing your PHP transactions would not work correctly. We do not use session cookies to build behavioural profiles or serve targeted advertisements. You can manage cookie settings through your browser, but disabling essential cookies may prevent certain platform features from functioning as expected.
We use anonymised, aggregated analytics data to understand how members in the Philippines interact with different sections of the bigbunny app platform — for example, which game categories are most popular and where members encounter loading delays. This data does not identify you personally and is used solely to improve platform performance and the overall member experience. We do not use third-party advertising networks or cross-site tracking pixels on our platform. Any analytics processing is carried out using tools that are configured to anonymise IP addresses before data is stored. You can opt out of non-essential analytics by adjusting your browser's cookie preferences at any time.
Certain security-related tokens are stored in your browser's local storage to protect your account against cross-site request forgery (CSRF) attacks and session hijacking. These tokens are generated fresh at each login and are invalidated immediately upon logout or after a defined period of inactivity. They contain no personally identifiable information and cannot be used to track your activity outside of bigbunny app. Clearing your browser's local storage will remove these tokens and will require you to log in again on your next visit. This is a standard security measure used across reputable online platforms and is not specific to gaming sites.
bigbunny app stores certain user preferences — such as your chosen language setting, notification preferences, and display options — in cookies or local storage so that your experience remains consistent across sessions. These preference cookies are not used for tracking or profiling and contain only the settings you have explicitly chosen within the platform. They persist between sessions so you do not need to reconfigure your preferences every time you visit. You can reset your stored preferences at any time through your account settings dashboard after you log in. Deleting these cookies will simply restore the platform to its default settings on your next visit.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and our licensing obligations.
While your bigbunny app account remains active, we retain all account registration data, transaction records, and gameplay logs necessary to provide you with uninterrupted service. This includes your profile information, VIP tier history, and PHP transaction statements, all of which are accessible to you through your account dashboard at any time. We review the data we hold on active accounts periodically to ensure we are not retaining information beyond what is needed for current operational purposes. If you have not logged in for an extended period, we may contact you to confirm whether you wish to keep your account open. Inactive accounts may be subject to our dormancy policy, details of which are available in our Terms and Conditions.
When you close your bigbunny app account, we are required by Philippine financial regulations and our licensing conditions to retain certain records — including identity verification documents and transaction histories — for a minimum statutory period after closure. This retention is not optional and exists to allow us to respond to regulatory inquiries, resolve disputes, and comply with anti-money laundering obligations. Data retained post-closure is stored securely with access restricted to compliance personnel only and is not used for any commercial purpose. Once the statutory retention period has expired, your data is securely deleted or anonymised in accordance with our internal data lifecycle procedures. You will be informed of the applicable retention period when you submit a closure request.
Server logs, IP address records, and device data are retained for a shorter period than account data, typically limited to the timeframe needed for security monitoring and technical troubleshooting. Once this period has passed, log data is automatically purged from our systems unless it is required as evidence in an ongoing security investigation or legal proceeding. We do not retain raw server logs indefinitely, and we do not use historical log data to build long-term profiles of individual members. Aggregated, anonymised technical data derived from logs may be retained for longer periods for platform performance analysis, but this data cannot be used to identify any individual member. Our log retention schedule is reviewed annually to ensure it remains proportionate and compliant.
When data reaches the end of its retention period, bigbunny app either securely deletes it or anonymises it so that it can no longer be linked to any individual member. Secure deletion means that data is overwritten in a manner that prevents recovery, rather than simply being removed from active databases. Anonymisation involves stripping all identifying fields so that the remaining data cannot reasonably be used to identify you, even in combination with other datasets. We do not archive personal data in backup systems beyond the retention periods stated in this policy. If you have a specific concern about data that you believe should have been deleted, you can raise this with our support team at [email protected].
You have clear rights over your personal data. Here is what you can request and how to do it.
You may request a copy of the personal data bigbunny app holds about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to read. Requests can be submitted by emailing [email protected] with the subject line "Data Access Request" from your registered email address. We will verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised party. There is no fee for a standard data access request, though we reserve the right to charge a reasonable administrative fee for repeated or manifestly unfounded requests.
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it promptly. Many details — such as your contact email and notification preferences — can be updated directly through your account dashboard after you log in. For corrections to identity documents or date of birth, please contact our support team directly with supporting documentation. We will action correction requests within a reasonable timeframe and will confirm once the update has been made. Keeping your data accurate helps us serve you better and ensures your account operates without unnecessary interruptions.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, or when you withdraw consent where consent was the basis for processing. Please note that we are required by law to retain certain financial and identity records for a minimum period even after account closure, so not all data can be immediately erased upon request. We will inform you clearly of what can and cannot be deleted and the reasons why, so you have a full picture of what data remains and for how long. Erasure requests are processed within a reasonable timeframe, and you will receive written confirmation once the deletion has been completed. If you disagree with our assessment of what must be retained, you have the right to escalate your concern to the relevant Philippine data protection authority.
You have the right to object to certain types of data processing, including any processing carried out for direct marketing purposes. If you believe your data is being processed in a way that is not justified or proportionate, you may raise an objection through our support channel and we will review the matter promptly. Objections relating to responsible gaming monitoring will be handled with particular care given the welfare implications involved. Where your objection is upheld, we will cease the relevant processing without undue delay. Where we determine that there are compelling legitimate grounds for the processing that override your interests, we will explain our reasoning clearly and in writing.
For any privacy-related queries, data access requests, or concerns about how bigbunny app handles your personal information, contact us at [email protected] (plain text — do not reply to automated messages). You can also review our Terms and Conditions and Responsible Gaming pages for related information. If you have general questions about the platform, the FAQ page is a good starting point.
We may update this policy from time to time. Here is how we will keep you informed when we do.
When we make material changes to this Privacy Policy, we will notify registered members via the email address associated with their bigbunny app account at least 14 days before the changes take effect. For minor clarifications or corrections that do not affect how your data is processed, we may update the policy without advance notice, but the updated version will always be available on this page. The date at the bottom of this page reflects when the policy was last revised, so you can always check whether it has changed since your last visit. We encourage you to review this page periodically, particularly before making significant account decisions such as increasing your deposit limits or updating your payment methods. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
bigbunny app maintains an internal version history of this Privacy Policy so that we can demonstrate compliance with our obligations under applicable Philippine data protection law. If you need a copy of a previous version of this policy — for example, to understand what terms applied at the time you registered your account — you can request this by contacting our support team at [email protected]. We will provide the relevant version within a reasonable timeframe. Previous versions are not published publicly but are retained securely for the period required by our record-keeping obligations. Any request for a historical version will be handled with the same care and confidentiality as any other data-related request.
This Privacy Policy should be read alongside our other key documents, which together form the full framework governing your use of bigbunny app:
Now that you know how bigbunny app protects your data, join Filipino players across the Philippines who are already enjoying sports betting, live casino, and bingo — all through their mobile browser, with every transaction in PHP and your privacy fully respected.